In a world where digital communication is vital for both homes and businesses, choosing the right phone service provider can be challenging. VoIPLy is a cloud-based VOIP (Voice over Internet Protocol) phone service provider designed to help users replace traditional landline or business phone systems with internet-powered calling. This VoIPLy review explores what the service offers, how it works, what customers say, and where you might find savings like VoIPLy coupons or discounts.
What Is VoIPLy?
VoIPLy is a VoIP phone service provider based in Pittsburgh, Pennsylvania. Since its founding in 2012, it has offered both residential and business-oriented cloud phone solutions that use internet data instead of traditional phone lines. VoIP technology allows voice and text communication over the internet, often at a much lower cost than legacy phone services.
VoIPLy focuses on simplicity and affordability, aiming to offer a rich feature set without complex contracts or installation fees, making it appealing to small businesses and households alike.
VoIPLy Plans & Pricing
One of VoIPLy’s advantages is straightforward pricing. Instead of tiered hidden costs, most plans come with a flat monthly rate that includes unlimited calling to the U.S. and Canada.
Main Plans
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Residential Plan: Starting at around ~$8.95/month (with lower rates if prepaid annually). Unlimited domestic calling, caller ID, voicemail, and other basic features.
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Business Plans: Designed for teams of 1–5 users and up, with starting prices around ~$11.95/month per user for Business Pro plans that include advanced business communications tools.
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Unlimited Calling: Most packages include calls to 50+ countries, making VoIPLy a cost-effective choice for international calling compared with traditional landlines.
Unlike some providers, VoIPLy supports no contract obligations and offers a 30-day money-back guarantee, giving users a risk-free period to test the service.
Features — What VoIPLy Includes
VoIPLy isn’t just cheaper; it comes with a broad array of features useful for both personal and business use:
📞 Core Features
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Unlimited Calling: Domestic calls in the U.S. and Canada are included on most plans.
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Free Adapter or Phones: VoIPLy often provides free VoIP adapters for residential plans and free basic desk phones on business plans.
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No Setup/Porting Fees: Switching from your existing number is seamless and typically free.
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Voicemail to Email: Voicemails can be forwarded directly to your inbox.
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Caller ID & Call Forwarding: Useful tools for professional communication and convenience.
📱 App & Platform Support
VoIPLy offers service support across web browsers and mobile devices, including Android and iOS, allowing calls and messaging from anywhere you have internet access.
🌍 Advanced Features
For business users, VoIPLy includes over 50 features like:
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Auto attendants and ring groups
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Conference calling and call recording
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Toll-free numbers and international dialing
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SMS and online meeting support
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Visual voicemail and spam call blocking
These features make the service competitive with many higher-priced phone systems. Having so many tools available can help streamline daily business communications without added fees.
VoIPLy Coupon & Money-Saving Tips
While traditional coupons are not widely advertised for VoIPLy, there are still ways you can save money on your phone service:
💡 Annual Billing Discount
VoIPLy offers a discount when you choose annual billing over month-to-month payments. Opting for yearly payment often reduces the price by around 20% compared with monthly charges — a simple way to save on ongoing costs.
💰 30-Day Money-Back Guarantee
If you’re unsure whether VoIPLy is right for you, the 30-day refund policy lets you test the service risk-free and cancel within the trial period if it doesn’t meet your expectations.
No Hidden Fees
Because VoIPLy doesn’t require contracts or setup charges and includes free hardware in certain plans, you avoid many common VoIP expenses that other providers might add.
Customer Feedback — What Users Say
Real user reviews for VoIPLy paint a mixed picture, and it’s important to consider both positive and negative experiences before deciding whether it’s right for you.
⭐ Positive Reviews
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Some users appreciate the easy setup and low monthly costs, noting that VoIPLy works very much like a traditional landline but at a lower price.
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The mobile app and SMS support are highlighted as convenient for on-the-go calling and messaging.
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A few reports show satisfied customers who found the VoIPLy service reliable and cost-effective, especially for small offices or home communications.
👎 Negative Reviews
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Several customers on review platforms such as Trustpilot have complained about poor customer service and difficulty reaching live support when issues arise.
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Some users reported service reliability issues, such as dropped calls or inconsistent connections.
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Other feedback indicates challenges with support responsiveness and price clarity.
These differing reviews suggest that VoIPLy may perform well for some users on basic calling needs but might not meet all expectations for customer care or technical support.
Pros and Cons of VoIPLy
👍 Pros
Affordable Pricing: Competitive monthly rates with options to reduce costs via annual billing.
Included Features: Unlimited calls, voicemail to email, auto attendants, and more are standard.
No Contracts: Freedom to cancel anytime without penalties.
Free Hardware: Adapters or basic phones are included in many plans.
30-Day Trial: Try risk-free before committing.
👎 Cons
Support Challenges: Mixed customer service experiences reported online.
Service Reliability Issues: Some customers note dropped calls or connection problems.
UI & Info Gaps: Some reviewers mention that the website and dashboards could be more intuitive and up-to-date.
Is VoIPLy Worth It?
In this VoIPLy review, it’s clear that the service has a lot going for it, especially if you’re seeking an affordable VoIP phone system with a robust feature set and no long-term contracts. Plans with unlimited domestic and international calling, free hardware, and a generous trial period make it worth considering for both home and small business usage.
However, potential reservations around customer support and mixed reliability feedback mean you should weigh your priorities carefully — especially if you require 100% uptime or rapid support response.
If cost savings and flexibility are more important to you than top-tier support guarantees, VoIPLy could be an excellent choice — and taking advantage of annual pricing or the money-back guarantee helps you get the most value.